Refund Policy
Last updated 3 August 2026
AppShotKit is a usage-based product: generating screenshots costs us real money per image. This policy explains what is refundable and what is not.
Subscriptions
- Within 14 days, tokens largely unused. If you have used less than 10% of your allowance, email us within 14 days of the charge for a full refund.
- Within 14 days, tokens used. We refund at our discretion, less the value of the tokens you have spent.
- After 14 days. Payments are not refundable, but you can cancel to stop the next renewal.
- Accidental renewal. Tell us within 7 days of a renewal you did not intend and have not used, and we will refund it.
Token packs
Unused token packs can be refunded within 14 days of purchase. Once tokens from a pack have been spent, that pack is non-refundable — the generation has already happened and cannot be returned.
When generation fails
If a job fails because of a fault on our side — a model error, a timeout, a bug — the tokens are automatically returned to your balance. You do not need to ask.
Tokens are not refunded when generation completes successfully but you dislike the result. Aesthetic judgement is subjective, and the work has been done. Use the concept stage to choose a direction before committing to a full set, and regenerate individual slides rather than whole sets.
Billing errors
Duplicate charges, incorrect amounts, or charges after cancellation are refunded in full as soon as we confirm them. Contact us and we will sort it out.
Chargebacks
Please contact us before raising a chargeback — it is faster for you and cheaper for us. Accounts with an open chargeback are suspended until it is resolved.
How to request a refund
Email billing@appshotkit.com from your account address, with the charge date and amount. We respond within two business days. Refunds are processed by Paddle, our merchant of record, and typically reach your account within 5–10 business days.